Privacy policy

NexGen Cards Privacy Policy

At NexGen Cards, we are dedicated to protecting the privacy of our local Milwaukee community and our collectors nationwide. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our retail storefront, shop online via our e-commerce platform, or communicate with our support team.

1. Your Right to Transparency

You have the right to know exactly what personal data we collect when you shop with us for trading card games, accessories, or collectibles. We provide clear disclosures on:

  • The categories of personal information collected (e.g., your legal name, billing and shipping addresses, email addresses, phone numbers, and payment details).

  • The business purpose for collecting that data (e.g., fulfilling online orders, processing in-store point-of-sale transactions, preventing fraud in the volatile TCG market, and sending shipping notifications).

2. Your Right to Data Accuracy

Ensuring your "Gem Mint" collectibles and hobby boxes reach the correct destination safely is vital. You have the right to request that we correct, update, or amend any inaccurate or incomplete personal information in our records, such as an outdated shipping address, an incorrect phone number, or a misspelled contact name.

3. Protection of Sensitive Information & Secure Checkout

We take the security of your data "vault" seriously. In compliance with applicable data security practices and state data breach laws, we maintain rigorous administrative, technical, and physical safeguards.

  • All online credit card transactions are securely processed through encrypted payment gateways (such as Shopify Payments or Stripe).

  • NexGen Cards never stores your raw credit or debit card details on our local servers.

4. Third-Party Data Sharing Limits

NexGen Cards does not sell your personal data, collecting habits, or card preferences to third parties for monetary compensation. We only share essential information with trusted service providers strictly necessary to successfully complete your transactions, including:

  • E-commerce platform partners (e.g., Shopify) to host our digital storefront.

  • Shipping carriers (e.g., USPS, UPS, FedEx) to safely deliver packages to your doorstep.

  • Integrated fraud prevention and payment processing tools.

5. Non-Discrimination

We value your choices and will never discriminate against you for exercising your privacy preferences. Whether you opt-out of our promotional marketing emails or request an update to your data profile, you will always receive:

  • The same fair market pricing on all hobby boxes, singles, and accessories.

  • The same high level of customer service from our store team.

  • Access to any publicly available store promotions and standard shipping tiers.

How to Exercise Your Privacy Rights or Contact Us

If you have any questions about this policy, or if you would like to submit a request to update or review your personal data on file, please contact the NexGen Cards privacy team:

  • 📍 Visit Us In-Store: 1432 E Brady St, Milwaukee, WI 53202, USA

  • 📧 Email Support: support@nexgencards.shop (Subject: Privacy Request)

  • 📞 Call Us: +1 (414) 249-3060

  • ⏰ Customer Service Hours: Mon-Sun: 8:00 AM – 9:00 PM (PST)

We aim to verify and respond to all verified privacy and data requests within 45 days.